Question 1

What are your hours and where are you located?

Accepted Answer

Based in Philadelphia, PA, HomeJab pros are available in every major US market and all 50 states. We're available to shoot 7 days per week.

Question 2

What are your turnaround times?

Accepted Answer

We recommend allowing 1-2 days for scheduling. Once your shoot takes place, your media is edited and delivered in 1 business day. Shoots on Saturday will be delivered on Monday. For 3D tours, we offer no weekend delivery.

Question 3

How long does it take to complete a shoot (at the property)? Do I have to be present?

Accepted Answer

Each type of package differs slightly in length of completion time, but none are over 2 hours long. Every package falls in a 1 to 2 hour range. You do not need to be present at your shoot. You can provide other ways for your photographer to enter the property such as a lockbox. All you have to do is enter these details in the additional information section located on your order form. Please note: Our photographers don't maintain any memberships or subscriptions to any electronic lockbox services so they are unable to access a property via Supra box.

Question 4

Can the homeowners be notified of the shoot date/time as well?

Accepted Answer

When ordering, there is an option to list the homeowner's email address and phone number as well. They will receive an email confirmation once the shoot is booked.

Question 5

How do I reschedule or cancel?

Accepted Answer

You may reschedule or cancel by emailing your request to support@homejab.com. Without any fees, you may cancel up to two hours prior to your scheduled time. After 2 hours, a $50 fee will be charged. Weather can be unpredictable sometimes, but we ask for you to be aware of any pending storms/cloudy days. If there is a chance your appointment will be affected by weather we advise to reschedule. A $50 fee will still apply in cases of inclement weather.

Question 6

How do I update / upgrade an order or change an order address?

Accepted Answer

Any upgrades or address changes should be emailed to support@homejab.com. To update property page information please see the steps in the Customer Support section of our FAQs.

Question 7

I can't log into my account to order, what's my password? How do I reset?

Accepted Answer

If you are having trouble resetting your password, please click the Forgot your password? link on the login page at app.homejab.com/recovery_password.

Question 8

How do I receive my media? Will I receive MLS ready media, along with Hi Res media?

Accepted Answer

A complimentary Media Ready Email will be sent with the links to download your media. You can also log in to your HomeJab account at any time to check on the status of your order and access all photos and video. For MLS links please see the steps for this in the Customer Support section of our FAQs.

Question 9

Can I customize a package?

Accepted Answer

The packages listed on our homepage are the most popular packages we offer. But, if you do not see exactly what you are looking for you can email your needs to support@homejab.com. We'd be happy to recommend a package or advise the cost of a custom shoot.

Question 10

Do your shooters have access to any form of an electronic lockbox (Supra, SentriLock, etc)?

Accepted Answer

We do not require any of the shooters to have active accounts with Supra or SentriLock. However, if the agent provides a Supra Single Access Code from their lockbox account for our photographer, we can use it for on site access as a vendor.

Question 11

What is the difference between the Standard and Luxury packages?

Accepted Answer

The Standard package is designed for everyday listings and includes professional HDR photography. The Luxury package offers enhanced editing, wider coverage, and premium quality suited for high-end properties. Please visit our blog for a detailed comparison.

Question 12

Can I split a package between multiple properties?

Accepted Answer

No, one order is for one property only. Please place an order per address. If you would like to discuss a custom shoot for multiple addresses, please email us at support@homejab.com.

Question 13

How do I download files?

Accepted Answer

Log in to homejab.com and click the View Details link next to the order you need. On the order details page, click on the Files tab at the top. You'll see all the files listed on the screen. You can download each file individually or request a zip file, which will be emailed to you within a few seconds, allowing you to download all the files at once. If your order included a video, there will be a separate link on this screen to download the video file.

Question 14

How do I unzip files?

Accepted Answer

On Mac: Click the zip file link, which will place the zip file in your finder folder, then double click on the zip file. On PC: Press and hold (or right-click) the folder, select Extract All, and then follow the instructions.

Question 15

How do I update property info?

Accepted Answer

Log in to homejab.com and click the View Details link next to the order you need. On the order details page, click on the Property tab at the top. Enter the new information you want to update in the relevant fields, then click the Update button to save your changes. You can also rearrange the order of photos by dragging and dropping the image thumbnails.

Question 16

How do I get links for the property page?

Accepted Answer

Log in to homejab.com and click the View Details link next to the order you need. On the order details page, click on the Property tab at the top. At the top of this page, you'll see two Copy URL links: one for the branded property page, which includes your profile, and one for the unbranded property page, typically used on the MLS. Click the appropriate link to copy the URL to your clipboard.

Question 17

How do I get the embed code for my video?

Accepted Answer

Log in to homejab.com and click the View Details link next to the order you need. On the order details page, go to the Property tab at the top and click the link to your branded property page. On the property page, hover your mouse over the top right corner of the video screen to reveal a Share Video icon. Click the icon, and a pop-up window will appear with various sharing options, including the embed code.

Question 18

How do I rearrange photos / un-publish photos on branded/unbranded property page?

Accepted Answer

Log in to homejab.com and click the View Details link next to the order you need. On the order details page, go to the Property tab at the top and scroll down to the photo thumbnail section. To rearrange photos, simply drag and drop the image thumbnails into your desired order. To unpublish a specific photo, uncheck the Publish box next to the photo thumbnail.

Question 19

How do I update my profile?

Accepted Answer

Log in to homejab.com and click Profile on the left side of the screen. You can edit any of the fields, including adding a profile image and logo. Once you've made your changes, click the Save Changes button to update your profile.

Question 20

How do I update the map on the Property/MLS page?

Accepted Answer

Log in to homejab.com and click the View Details link next to the order you need. On the order details page, go to the Property tab at the top. To update the map, simply edit the Address field with the correct information and click the Update button.

Question 21

How are the photos and video delivered?

Accepted Answer

You will receive an email notification from HomeJab when your photos and video are ready. The email will include a link to the branded property page, a link to the unbranded property page for MLS use, and a link to download the photos. You can also log in to your HomeJab account at homejab.com to check the status of your order, access the property page links, and download your files.

Question 22

How do I email HomeJab?

Accepted Answer

For all questions, please email support@homejab.com. Our team typically responds within one business day.

Question 23

How do I call HomeJab?

Accepted Answer

Call us at 855-226-8305, Mon-Fri 9am-5pm EST. Our support team is ready to help with any questions about orders, scheduling, or general inquiries.

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